Thank you for your interest in our products! The purchasing process is simple and secure. Below are all the details for placing an order:
1. Select your desired painting: Browse our collections and choose the painting that interests you.
2. View your shopping cart: Go to the “My Cart” section to review the selected products.
3. Complete your order: Fill in your delivery details and select your preferred payment method.
4. Confirm your order: Click “Place Order” to finalize the process.
Payment Methods
Online Card Payment
You can pay using Visa, MasterCard, or other accepted cards. duri acceptate.
Bank Transfer
For this option, after placing the order, you will receive an order reservation email, which will include:
Product details and banking information for the transfer.
Payment Deadline
The payment must be made within 5 working days from the date of the reservation email. During this time, the product will be reserved for you.
Order Confirmation
Once the bank transfer is confirmed, you will receive an order confirmation email, and the delivery will be initiated.
Order Cancellation
If the payment is not made within 5 days, the order will be automatically canceled, and the product will become available for other buyers on our website.
Delivery Policy
We strive to ensure that the purchased paintings reach you in the best condition. Below are the details about our delivery process:
Delivery Areas:
Deliveries are made exclusively to countries within Europe.
Delivery Method:
Paintings are shipped via express courier, ensuring the protection and integrity of the product during transport.
Order Confirmation:
After placing your order, you will receive a confirmation email that includes all necessary delivery details, including the estimated delivery duration.
Delivery Time:
The delivery duration varies depending on the destination and will be communicated in the confirmation email.
Order Tracking:
Upon dispatch, you will receive an email with the shipment tracking number (AWB) that you can use to track the delivery status.
Return Policy
We aim to provide a pleasant shopping experience, but if you are not completely satisfied with your purchase, you have the option to return the paintings under the following conditions:
Return Period:
Paintings can be returned within 14 calendar days from the delivery date.
Return Conditions:
– The product must be in its original condition, without signs of wear, scratches, dents or other damages.
– The painting must be returned in its original packaging or in suitable packaging to ensure its protection during transport.
Return Process:
– To initiate the return process, please contact us at contact@naiveartgallery.com or use our Contact page form before sending the product.
– Once the product is received and evaluated to confirm it meets the return conditions, we will contact you to complete the process.
Refunds:
– Refunds will be processed within 14 working days from the receipt and evaluation of the returned painting.
– The amount will be reimbursed to the account used for the initial payment.