Terms and Conditions

1. Introduction

Welcome to www.naiveartgallery.com, an online store managed by TRANSLART SRL, headquartered in Bucharest, Str. Cristescu Dima no. 2, block 214 A, Sector 2 Bucharest, Romania, registered with the Trade Register under number J40/23886/2023, having the unique registration code 49273755. By accessing and using this site, you agree to abide by the Terms and Conditions outlined below. If you do not agree to these terms, please do not use our website.

2. Definitions

  • Seller: TRANSLART SRL.
  • Buyer: Any individual or legal entity placing an order on www.naiveartgallery.com.
  • Products: Hand-painted artworks available on the site for sale.
  • Contract: Any order confirmed by the Seller.

3. Products Offered

  • The products offered are hand-painted artworks by Romanian artists.

  • All artworks displayed on the site are subject to stock availability.

  • Certain artworks can be made to order, and this will be expressly stated, both in the description and highlighted by the delivery time.

  • The images of the artworks presented on the site are indicative and may vary slightly from the final product.

  • We reserve the right to modify prices and product availability without prior notice.


4. Orders and Payments

4.1 Placing Orders

To place an order, you must be at least 18 years old and provide accurate and complete information. TRANSLART SRL reserves the right to refuse an order without prior notice in case of system errors, lack of stock, or other justified reasons.

4.2 Payment Methods

You can make payments via:

– Bank card (Visa, MasterCard)

– Bank transfer


Payments are processed through our secure payment partners, NETOPIA Payments.

5. Delivery

5.1 Delivery Time

Ordered products will be delivered by courier within 2-7 working days from order confirmation.

5.2 Delivery Fees

Delivery fees will be displayed before completing the order.

5.3 Undelivered Products

If the product does not reach its destination within the communicated timeframe, please contact us
at contact@naiveartgallery.com.

6. Return Policy

6.1 Right to Return

In accordance with applicable legislation, you have the right to return purchased products within 14 calendar days of receiving them, without providing a reason.

6.2 Return Conditions

  • The product must be in the same condition as delivered, without signs of use.

  • The original packaging must be intact.

  • Return costs are borne by the Buyer, except for cases where the product is defective or delivered by mistake by the Seller.


6.3 Return Procedure

To initiate a return, please send an email to contact@naiveartgallery.com. Once your request is approved, you will receive return instructions.

Warranty

7.1 Garanția de Conformitate

All paintings sold through the online store www.naiveartgallery.com benefit from a guarantee of conformity, according to the legislation in force (Law no. 449/2003 on the sale of products and their associated guarantees). TRANSLART SRL guarantees that the delivered products correspond to the description, images and technical details presented on the website or agreed with the Buyer.

7.2 What it covers

Lack of conformity (eg defects in workmanship, colors that fade quickly due to poor quality of materials, wrong dimensions compared to the product description).
Compliance with the description on the website: if the painting does not correspond to the details provided in the online store (eg the image displayed, the materials used, dimensions, style).

7.3 Duration of the Warranty

For paintings sold, we offer a 24-month warranty of conformity starting from the date of delivery of the product.

7.4 Conditions for the Application of the Warranty

The warranty covers defects in material or workmanship that are not caused by:

  • Improper handling of the product;
  • Exposure of the painting to adverse conditions, such as excessive humidity, extreme temperatures or direct sunlight;
  • Inappropriate use of the product.

7.5 Customized products

If the painting is made to order (eg according to the customer’s preferences), the warranty may be more limited. However, the customer still has the right to receive a product without hidden defects that complies with the agreed description.

7.6 Complaint Procedure

If you find a defect covered by the warranty, please follow the steps below:

  1. Send a written notification to contact@naiveartgallery.com or via the contact form on the website, indicating the details of the order and the description of the defect.
  2. Attach relevant product images for initial evaluation.
  3. If the request is accepted, you will be provided with instructions for returning the product.

7.7 Complaint Resolution

In the case of a defective product covered by the warranty, TRANSLART SRL can, as the case may be:

  • Repair the product;
  • Replace the product with a similar one;
  • Full or partial refund of the product value.

7.8 Warranty Limitations

This warranty does not affect the legal rights of consumers, but does not apply to damage caused by external factors or improper maintenance of the painting.

8. Copyright and Intellectual Property

The content of the website www.naiveartgallery.com, represented by images, texts, logos and other graphic elements, is protected by copyright.
It is forbidden to reproduce, distribute or use them without the written consent of Translart Srl.

9. Our Liability

TRANSLART SRL does not assume responsibility for:

  • Technical or system errors of the site.
  • Delays caused by courier services.
  • Differences in color or visual details of the products due to the characteristics of the screen used.

10. Data Protection

TRANSLART SRL complies with the legislation in force regarding the protection of personal data. The full privacy policy can be found here.

11. Applicable Law

The terms and conditions are governed by Romanian law.

12. Litigation

Any dispute arising between TRANSLART SRL and the Buyer will be resolved amicably. If this is not possible, the dispute will be resolved by the competent court for the registered office of the Seller.

13. Changes to terms and conditions

We reserve the right to change these terms and conditions at any time.

Changes will be posted on this page and your continued use of the site constitutes acceptance of the changes.


For any questions related to these terms and conditions, you can contact us at the email address: contact@naiveartgallery.com.